ONECARD support

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Activity overview

Latest activity by ONECARD support
  • ONECARD support created an article,

    Efforts to resume top-up with crypto assets.

    ONECARD users Thank you for using ONE CARD this year. We apologize for any inconvenience caused by temporarily suspending charging with ONE CARD's crypto assets due to a change in the law regarding...

  • ONECARD support created an article,

    Notice of suspension of top-up service from crypto assets

    Dear ONECARD users   Thank you for using ONECARD. We have a very disappointing report to our users.   Due to the revision of the law concerning crypto assets of the Hong Kong Finance Bureau, it is ...

  • ONECARD support created an article,

    Transaction cancellation fee

    This is a cancellation fee that is incurred when you make a payment using ONECARD but cancel the product.   1. 2.2% Foreign currency and / or overseas transaction fees 2. Difference between the exc...

  • ONECARD support created an article,

    ONECARD New KYC suspension notice

    Under the guidance of the Hong Kong Financial Bureau, internal compliance audits and internal system changes are conducted. Due to this, the new KYC (identity verification) is suspended. As a resul...

  • ONECARD support created an article,

    ONECARD cancellation

    ONECARD cannot be canceled after application (KYC documents have been submitted and card payment has been completed) due to the characteristics of the product. Please confirm the contents enough fo...

  • ONECARD support created an article,

    [SmartPhone] About Suspension of Use

    Lost or damaged cards… If you want to stop using your old card, or if you lost and want to issue a new card with your current account, Please contact us here.   * Even if you find your lost card, y...

  • ONECARD support created an article,

    [PC] About Suspension of Use

        Lost or damaged cards… If you want to stop using your old card, or if you lost and want to issue a new card with your current account, Please contact us here.   * Even if you find your lost car...

  • ONECARD support created an article,

    [PC] How to Unsubscribe

     Please read the instructions on the image, then click on the unsubscribe button.   Proceed to the next screen. Enter your card number, PIN code, and reason for unsubscribing, Click on the Submit ...

  • ONECARD support created an article,

    [SmartPhone] How to Unsubscribe

     Please read the instructions on the image, then click on the unsubscribe button.   Proceed to the next screen. Enter your card number, PIN code, and reason for unsubscribing, Click on the Submit ...

  • ONECARD support created an article,

    About the Affiliate Program

    ONECARD offers two affiliate programs.   The Affiliate Programs are a system where referrals to ONECARD are introduced through a referral-only URL, and when the user uses ONECARD from that URL, whe...