Dear ONECARD users
Thank you for using ONECARD.
We have a very disappointing report to our users.
Due to the revision of the law concerning crypto assets of the Hong Kong Finance Bureau, it is no longer possible to continue the prepaid card business using crypto assets in Hong Kong.
We have been in discussions with partner companies and related organizations in Hong Kong since June 2020, but have come to the conclusion that we cannot help but give up continuing services using crypto assets in Hong Kong.
The reason for the delay in reporting is that we have been searching for the continuation of services using crypto assets until the end.
For business continuity, we had the option of relocating our base to Singapore, but due to the corona wreck, the hurdles for relocating our overseas base were high and could not be implemented.
We have also considered a system that charges Hong Kong dollars from BTC by a method different from the current method, but due to the system change, the cost will increase and real-time charging will not be possible, so it will deviate from the concept of immediate charge reflection of ONE CARD. It was rejected.
We think that cryptocurrency assets that can transfer value on the Internet should be utilized in an era like the corona, but we think that it is unavoidable to review the business due to legal barriers. ..
We apologize for the inconvenience caused to our users.
Please be assured that we will process all balances accurately.
Regarding future support, it will be as follows.
ONECARD Future business development
ONECARD will relocate to Singapore when the world recovers from Corona for the re-handling of crypto assets. We are preparing for the early relocation period in 2021.
At the Hong Kong base, we are discussing plans to charge the card with points (blockchain platform) as assets other than crypto assets.
Suspension of new transactions
Suspension of new BTC deposits (2020/11/19)
New charge from BTC to HKD stopped (2020/11/19)
Correspondence after the new charge is stopped
Please apply for withdrawal of BTC remaining in ONECARD.
Please contact us from the withdrawal application form.
* Since many applications are expected, it may take a little longer than usual.
* The withdrawal fee will be borne by ONE CARD.
Correspondence of HKD remaining in ONECARD
Please use up the balance of HKD remaining on the card.
* Withdrawals can be processed, but due to the rules of the Hong Kong Financial Bureau, it can only be handled at the counter in Hong Kong.
* The expiration date is the same as the card expiration date.
XCR refund processing
Only those who have the XCR balance displayed on the card will be notified of the refund individually by email.
If you have any questions, please contact customer support.