Lost or damaged cards…
If you want to stop using your old card,
or if you lost and want to issue a new card with your current account,
Please contact us here.
* Even if you find your lost card, you can retake over your account,
however, a reissued card cannot have the same card number.
Click the button to cancel it
Please read the instructions and enter the card information
* If you select "Do not reissue", it will be impossible to reissue.
Even if you register with a new email address, KYC review will be required again.
* When reissuing, (80 HKD) reissuance time will be required.
Be sure to check your account balance.
If there is a shortage, we will not be able to transfer it even if requested.
At that time, please note the balance will not be returned to you.